Privacy Policy

The Skin Theory (“we”, “our”, “us”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, store, and protect your information when you visit and make purchases from our website.

  1. Information we collect

When you place an order or create an account on our website, we may collect the following personal information:

  • Full name
  • Email address
  • Delivery address
  • Phone number
  • Payment information (processed securely — we do not store card details)
  • Browsing and purchase history on our site

  1. How we use your information

We use your personal information to:

  • Process and fulfil your orders
  • Communicate with you about your orders and queries
  • Send you newsletters and promotions (only if you have opted in)
  • Improve our website and product offerings
  • Comply with legal obligations

  1. Sharing your information

We will never sell your personal information to third parties. We may share your information with trusted service providers — such as courier companies and payment processors — solely to fulfil your order. These parties are required to handle your data in accordance with POPIA.

  1. Data retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

  1. Your rights under POPIA

  • As a South African customer, you have the right to:
  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Request the deletion of your information (subject to legal obligations)
  • Object to the processing of your information
  • Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us at info@theskintheory.co.za

  1. Cookies

Our website uses cookies to improve your browsing experience and to track site performance. You may disable cookies in your browser settings, though this may affect certain features of the website.

  1. Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

  1. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

The Skin Theory

Email: info@theskintheory.co.za

Website: www.theskintheory.co.za